1Introduction
This Cookie Policy explains how Sage Grey Technologies Limited (“Sage Grey Tech”, “we”, “us”, or “our”) uses cookies and similar tracking technologies when you visit our website https://sagegreytech.com and use our software platforms (collectively, the “Service”).
2What are Cookies?
Cookies are small text files placed on your computer or mobile device by websites that you visit. They are widely used to make websites work more efficiently, provide a better user experience, and send information to the owners of the site.
Cookies may be session-based or persistent and may be set either by us or by trusted third-party providers.
3Why and How We Use Cookies
We use cookies to learn how you interact with our content and to improve your experience. Specifically, we use cookies for:
- Authentication & Security: To verify your identity, keep you logged in as you navigate our platform, and prevent fraudulent activity to protect your account.
- Service Delivery & Functionality: To enable core features such as secure payment processing and to remember your preferences (like language or dashboard settings) so you don't have to re-enter them.
- Performance & Analytics: To analyze site traffic, identify bugs, and understand user behavior, which allows us to improve the speed and functionality of our software.
- Personalization: To serve you specific content relevant to your interests, such as technical documentation, product demos, or instructional videos.
- Marketing & Re-marketing: To measure the effectiveness of our campaigns and to serve you with relevant advertisements for Sage Grey Tech products on third-party websites based on your browsing behavior.
4What Types of Cookies Do We Use?
First-party cookies
Set directly by Sage Grey Tech to support website functionality and user experience.
Third-party cookies
Set by trusted partners or service providers such as analytics providers, payment processors, and advertising platforms.
Session cookies
Deleted automatically when you close your browser.
Persistent cookies
Remain on your device for a specified period or until you manually delete them.
5Categories of Cookies We Use
A. Strictly Necessary Cookies (Essential)
These are essential for you to browse the website and use its features, such as accessing secure areas of the site. Without these, services like account login and secure payment processing cannot be provided.
Examples
- Authentication tokens
- Session identifiers
- Security and CSRF/XSRF protection cookies
- Load balancing cookies
B. Performance and Analytics Cookies
These cookies collect information about how visitors use our website — for instance, which pages are visited most often, how users navigate through the platform, and whether users receive error messages. The information collected is aggregated and anonymous and is used solely to improve website performance and user experience.
Examples
- Google Analytics
- Microsoft Clarity
- Other analytics and performance monitoring tools
C. Functionality Cookies
These cookies allow our website to remember choices you make and provide enhanced, more personalized features.
Examples
- Remembering your dashboard preferences
- Saving language settings
- Storing accessibility preferences
- Remembering previously entered information
D. Third-Party / Targeting Cookies
We may use third-party services that set their own cookies to perform tasks on our behalf.
Examples
- Payment Processors: If you use payment gateways like Paystack or Flutterwave, they set cookies to ensure transactions are secure and to prevent fraud.
- Advertising and Marketing Cookies: Track browsing behavior to deliver more relevant advertising.
- Social Media Cookies: Platforms such as LinkedIn, Meta, X (formerly Twitter), or YouTube may place cookies when you interact with embedded content.
6Your Choices and Control
You have the right to decide whether to accept or reject cookies.
Browser Settings
Most browsers allow you to control cookies through their settings. You can accept or reject cookies, delete existing cookies, configure notifications, and restrict cookies from specific websites. Please note that disabling cookies may affect the functionality of certain areas of our Service.
Cookie Consent Banner
When you first visit our website, a cookie consent banner will appear requesting your consent for non-essential cookies. You may customize or withdraw your consent preferences at any time.
Opt-Out of Analytics and Advertising
Some third-party analytics and advertising providers offer direct opt-out mechanisms. You may visit those providers' websites to manage your preferences.
7Data Collected Through Cookies
Depending on the type of cookie used, information collected may include:
- IP address
- Browser type and version
- Device information
- Operating system
- Pages visited
- Time spent on pages
- Clickstream data
- Approximate geographic location
- Referral sources
This information is generally used in aggregated form and does not directly identify you.
8Legal Basis for Using Cookies
Where required by applicable data protection laws, we rely on:
- Your consent for non-essential cookies
- Legitimate interests for essential operational and security-related cookies
By continuing to use our website after seeing our cookie notice, you consent to the use of cookies as outlined in this policy where applicable.
9Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in the cookies we use or for legal and regulatory reasons. Please revisit this page regularly to stay informed.
10Contact Us
If you have any questions about this Cookie Policy or our use of cookies and similar technologies, please contact us:
Email: tech@sage-grey.com
By continuing to use our website and services, you acknowledge that you have read and understood this Cookie Policy.